Terms & Condition

Tesla Parts Store Ltd

Please read this Return & Refund Policy carefully before making a purchase from www.teslaparts-store.co.uk. This policy applies to all customers worldwide, including the United Kingdom, European Union, and United States, unless otherwise required by local law.

1. Delivery

Orders are typically delivered within 2–7 working days, depending on the destination country and courier services.

Delivery times are estimates and may vary due to external factors beyond our control.

2. Right to Cancel (Cooling-Off Period)

You have the right to cancel your order:

• Before dispatch, or
• Within 14 days after receiving your goods

This right applies to all eligible customers in the UK, EU, and USA.

To exercise your right to cancel, you must contact us via:

• Email: info@teslaparts-store.co.uk
• Phone: +44 800 6546769

You must return the goods without undue delay.

3. Returns Eligibility

To qualify for a return or refund:

• Items must be returned within 14 days (for replacement) or 30 days (for refund) from delivery
• Items must be in brand-new, unused condition
• Items must be in original packaging with all components included

We do not accept returns for items that:

• Show signs of use, installation, or wear
• Are damaged after delivery
• Are not in original condition

4. Refunds

Eligible refunds will be processed under the following conditions:

• Refund requests must be made within 30 days of purchase
• Approved refunds include:
  • The full product price
  • Standard delivery charges (where applicable)

Refunds will be issued:

• Within 14 days of receiving the returned goods or proof of return
• Using the original payment method

We reserve the right to:

• Deduct value if items show signs of handling beyond what is necessary to inspect them

5. Return Costs

• Customers are responsible for return shipping costs
• Return shipping is only covered by us if:
  • The item is defective
  • The item is incorrect
  • The item was damaged during delivery

6. Replacements

We offer replacements under the following conditions:

• Requests must be made within 14 days of delivery
• Items must meet return eligibility requirements

If approved:

• A replacement of the same item will be provided free of charge

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

Please contact us immediately with:

• Order number
• Description of the issue
• Photos (if applicable)

Once confirmed, we will:

• Offer a replacement, or
• Provide a full refund, including shipping costs

8. OEM Guarantee (Warranty)

All products include:

• 1-Year OEM Guarantee or 10,000 miles (whichever comes first)

This warranty covers:

• Manufacturing defects only

This warranty does not cover:

• Misuse or improper installation
• Accidental damage
• Normal wear and tear

Important:
The warranty applies to the product only and does not cover:

• Labour costs
• Installation or repair expenses

9. Packaging Requirements

All returned items must be:

• Securely packaged
• Properly protected to avoid damage during transit

We are not responsible for items damaged during return shipping.

10. Refusal of Returns

Tesla Parts Store Ltd reserves the right to refuse:

• Returns that do not meet the above conditions
• Items returned outside the specified timeframes

11. Company Information

Tesla Parts Store Ltd
72 Kent Street
Walsall
WS2 7AH
United Kingdom

Email: info@teslaparts-store.co.uk
Phone: +44 800 6546769

12. Data Protection

We process personal data in accordance with the UK Data Protection Act 2018 and applicable international data protection laws.

Your data is used to:

• Process orders
• Provide customer support
• Send relevant communications (where consent is given)

You have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Withdraw consent at any time

For privacy-related requests, contact: info@teslaparts-store.co.uk

13. Important Legal Notice

This policy does not affect your statutory rights under applicable consumer protection laws in the UK, EU, or USA.

Need Help?

If you have any questions regarding returns or refunds, please contact our support team.